1:  How will I receive my refund?

Your mode of refund is dependent on which mode of payment you have used to make at the time of placing your order.

Credit card/ Debit card/ Net banking:

If you had made your purchase through credit card/debit card or net banking we would refund the money into your account via the payment gateway. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order

The time needed for refund – 5-10 business days.

 C-O-D (Cash on Delivery):

If you have made your purchase using the C-O-D option than you will have to provide us with your bank details to get your refund. Once we have your bank details we would initiate a bank transfer.

The time needed for refund for C-O-D – 2-4 business days

Please Note: the time mentioned is an estimated time for refund to reflect once initiated from our side. Please check email or SMS for complete details.

The time taken for refund to reflect in your bank account may also depend on your bank.

2:  I was supposed to receive my refund by now but I haven’t. What should I do?

Our customers are updated at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.

Note: Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.

If you haven't received any update from us or you have any concerns, please email us at support@cutznpatches.com